Refund Policy

We offer a refund within 14 days of your initial purchase.

• The software consistently fails to function as advertised and the issue cannot be resolved by our support team.
• A key feature promised at the time of purchase is missing or non-functional.

• "Change of mind" or simply deciding the product is no longer needed.
• Issues that can be resolved through our customer support.
• Requests made after the stated refund window.
• Licenses or subscriptions that have been used in breach of our Terms of Service.

To initiate a refund request:

1. Contact our support team via info@novanode.com.
2. Provide your name, order/invoice number, and a detailed explanation for your request.
3. Our team will review your request and respond within 3–5 business days.

• If your request is approved, the refund will be processed within 5–7 business days and credited back to your original payment method.
• For subscription services, canceling your subscription will stop future billing, but we do not provide partial refunds for unused portions of the current billing period.

If a chargeback or payment dispute is initiated without first contacting us to resolve the issue, we reserve the right to suspend the associated account or license immediately.

Nothing in this policy limits any statutory rights you may have as a consumer under applicable local laws.