Shipping & Delivery Policy — Novanode
NOVANODE
DELIVERY.POLICY
Legal / Delivery

Shipping & Delivery Policy for Digital Services

Novanode provides software, digital tools, and related services. As a digital-first company, all our products and deliverables are provided electronically. This policy outlines our delivery process.

SOFTWARE
ACCESS
CREDENTIALS
& KEYS
PROJECT
DELIVERABLES
01 · Scope

Digital Delivery & Scope

We do not ship any physical goods. Our delivery method is entirely digital, which includes:

  • Software Access — provisioning of access to our hosted software platforms, SaaS products, or cloud-based services.
  • Credentials — sending login details, activation keys, API keys, or license codes to your registered email address.
  • Project Deliverables — for custom services (e.g., AI agents, development), deliverables are provided via secure channels like Git repositories, cloud storage, or direct deployment.
02 · Timing

Delivery Timeframe

  • Standard Access — for standard software subscriptions or products, access is typically provisioned immediately or within minutes of payment confirmation.
  • Custom Projects — for bespoke solutions or enterprise services, delivery is governed by the specific timeline and milestones outlined in your project agreement or Statement of Work.
  • Potential Delays — in rare cases of payment processing issues, delivery may take up to 24 hours. If you haven't received access within this period, please contact us.
03 · Pricing

Delivery Charges & International Customers

  • There are no shipping or delivery charges for any of our digital products or services. The price you see at checkout is the total price for the digital delivery, excluding applicable taxes.
  • Because our products are delivered over the internet, they are available worldwide. No customs duties or international shipping fees apply.
04 · Support

Failed or Delayed Delivery

If you have not received your delivery confirmation or access details, please:

  1. Check your spam or junk email folder.
  2. Contact our support team with your order number and the email used for purchase.
Please note

We are not liable for delivery failures resulting from incorrect or incomplete email addresses provided by you.

05 · Contact

Questions about your delivery? We're on standby.

For any questions about delivery, please reach out to our support team and we'll get back to you as soon as possible.